Privacy Policy
Your choices when browsing, preparing an estimate and contacting MAS.
Effective date: September 17, 2026.
Who we are
MAS Worldwide Express, Corp., also known as MAS Worldwide Express or Shipmas, provides USA-to-Malaysia shipping services. This policy explains information handling when you use our website or contact us about a shipment.
For privacy questions or requests, email support@shipmas.com, call or message +1 631-998-8588 or +1 646-338-8588, or write to MAS Worldwide Express, Corp. — Privacy, 15-05 132nd St, College Point, NY 11356, United States.
Information you provide
When you contact us, we receive the details you choose to share, such as your name, contact details, enquiry, shipment description and delivery information. We use them to answer you, assess and arrange the requested service, support the shipment and meet applicable obligations. Our WhatsApp conversations are accessed by our US staff.
We do not send marketing or promotional messages. We do not sell or rent customer information, provide customer lists for marketing, or disclose information to unrelated organizations.
Website browsing and hosting
GoDaddy hosts this WordPress website in its North America region and supplies content delivery and security services. Requests to load the site make technical information available to the relevant providers, such as IP addresses, requested pages, browser information and request times. Hosting and security systems may use logs to operate, protect and troubleshoot the service.
GoDaddy Website Metrics is enabled to measure site performance, including loading and connection times. Performance measurements are separate from advertising. GoDaddy and other providers may process information outside your country; the origin hosting region does not limit all delivery-network or support processing to that region.
Cookies and language choices
The site uses browser storage to remember a chosen language or a dismissed language suggestion. That preference stays until you change it or clear site data. A language cookie may also remember your choice. You can control cookies and site storage through your browser; language links remain available if preference storage is blocked. Authorized WordPress administrators use additional sign-in cookies.
Shipping estimates
The estimator works with the weight, dimensions, destination and description you enter in your browser. It does not submit a booking or store an enquiry in our website database. Refreshing the public rate data does not send your entered shipment details.
Your browser may keep fields in an open tab or restore them when you go back. Clear them on a shared device. Do not enter payment credentials, identity documents or unnecessary personal information in the description field.
WhatsApp, email and external links
Opening a WhatsApp link can disclose its prepared message and selected number to WhatsApp before you press Send. MAS receives your message when you send it. WhatsApp then supplies the account information available with that message, such as your number or profile details.
MAS does not maintain a separate WhatsApp chat backup outside WhatsApp’s own capabilities. WhatsApp/device retention and any backup features are distinct from MAS’s shipment-record policy. Deleting a chat on your phone does not necessarily remove copies held by MAS or the provider.
Email services process messages you send to support@shipmas.com. Directions links open Google Maps when selected. These providers apply their own privacy terms.
Information needed to provide a shipment
We disclose information only as needed to provide the requested service or meet a legal obligation. This includes relevant names, addresses, contact details and shipment information supplied to carriers, delivery agents, customs authorities and brokers, and authorized parties handling US export declarations. Service providers also process information to host the site and deliver communications. These purposes are separate from marketing, and a delivery partner’s receipt of shipment details does not give it access to MAS’s WhatsApp account.
Shipment information may be handled in the United States, Malaysia and other countries involved in the actual route or service. We may also disclose information when legally required or necessary to address a claim, fraud or security incident.
Keeping and deleting information
We retain shipment and enquiry records, including related WhatsApp and email correspondence, for five years after the last relevant shipment or enquiry activity, then delete them unless a longer period is required. Records subject to export/customs retention requirements, a legal hold or another applicable obligation are retained for the required period, measured from the event specified by that requirement.
This shipment-record period is not a promise that every provider log, backup or message copy is erased on the same date. Hosting, security and communications providers have separate retention arrangements. Ask us about the records relevant to your request.
Your requests and policy changes
Contact support@shipmas.com to request access, correction or deletion, or to ask how your information is used. Provide enough detail to identify the enquiry or shipment; avoid sending identity documents with your initial request. We may need proportionate information to verify the request. Applicable legal duties can limit what may be deleted.
We will update this page when our practices change and show the effective date of the revised policy.
Provider information: GoDaddy privacy, WhatsApp privacy, Google privacy.